Maintenance at Rutges Vernieuwt is about more than just technology. What started in 1894 as a traditional painting company has grown into a high-quality maintenance and renovation company for housing corporations in more than 130 years. With that growth, the need for control and overview of quality and processes also increased. We spoke to Coen Lips, quality manager and driver of continuous improvement.
Like many construction and maintenance companies, several important processes were running at Rutges Vernieuwt at the same time, says Coen. These processes were recorded on paper or in separate Word and Excel files. In practice, this meant little overview, scattered information and dependence on individual employees.
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Recognisable? For many construction and maintenance organizations, this is the time when control over processes decreases, valuable time is lost and, ultimately, the quality of the product or service also comes under pressure.
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The goal was to have one quality management system that could grow with the company and its associated processes.
When Coen started at Rutges Vernieuwt, he saw that things had to be done differently. To do this, he looked for a quality management system in which all documentation and processes could be properly secured. During his search, Coen came across ISO2HANDLE. The flexibility and user-friendliness of the package immediately appealed to Coen.
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“During my comparison, I noticed that many systems for creating forms require you to go back to the builder. At ISO2HANDLE, I just have the freedom to do this myself.”
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This flexibility was important because the quality system had to be able to move with the organization. The ability to easy to connect with other systems, there was therefore a clear added value. One demo by ISO2HANDLE was ultimately the deciding factor.
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With the ISO2HANDLE system, Rutges Vernieuwt got more overview and control over construction and maintenance processes.
Coen has set up a clear dashboard that takes employees to the right process with one click. Whether it concerns complaint management, incidents, organization, purchasing, material and warehouse management or customer satisfaction. All processes are clearly defined, well secured and immediately accessible.
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“We have switched from a system of Word and Excel documents to the modern ISO2HANDLE quality management system. As a result, processes and documents can now be found with one click, and that simply works much better for the project teams.”
“We have created a module where the audits are planned. People receive a notification on the phone that an audit needs to be done. And they carry it out immediately.”
In addition, Rutges Vernieuwt uses multiple links. Links have been made with, among others, DOOR (training and coaching), Awaretrain (digital safety) and the Rutges App. This way, systems work better together and we don't have to record the information twice. So handy, isn't it?
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“The cooperation with ISO2HANDLE is actually very pleasant, we work with the software every day and if I have a question, I get a quick answer and they immediately think along with them.”
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It is precisely these short lines of communication that ensure that you can move on quickly and do not get stuck in daily work.
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“What I also find valuable is that you are included in new developments. Last year, we were at a user day in the Apenhuel. That's where you'll hear what ISO2HANDLE is working towards and you'll also know what you can join as a company,” says Coen.
“Colleagues are happy that all documentation and processes are now centrally located and they no longer have to search in a chaotic folder structure.”
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As a result, new employees at Rutges Vernieuwt are also trained more quickly and know where to go.
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“It's simple to click, you see the buttons to touch and it actually contains everything you need for your process.”
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“I would definitely recommend ISO2HANDLE to other companies. You have a lot of freedom in it and you can really make it the way you want, so it can be applied to any company.”
