🖐 What a day! User Day, June 5, was full of highlights

Customer Satisfaction

Measure your customer satisfaction in real-time and share that information with your colleagues. Analyze your data to understand the causes of (un) satisfaction. Relate your measurements to specific KPIs. Learn and improve with your customer's insights.

Schedule a demo

Discover all the possibilities

Google

4.9/5 Reviews

Real attention isn't just listening.

Attention is the key word in a healthy relationship. So give your customers attention by asking them about their experience of your products and services. They appreciate that and it provides you with the information you need to improve. With our customer satisfaction toolset, you can query the customer experience almost effortlessly. You then map the results in real time on your dashboard and immediately implement your improvement measures. So not three months or six months later, but immediately so that your customers experience that you are doing something with their feedback. That's real attention!

Accessible online question module

The question module can be accessed in various ways. For example, as a link in an email or as a web page.

Questions about your KPIs

You can easily structure your questionnaire according to the KPIs that are important to you. This way, you can quickly switch to improvement.

Powerful analytics

Use filters and selections to get a quick insight into all registrations. Use your analysis to improve.

Real-time insights

Monitor KPIs live in your dashboard and share them with colleagues and management. Take the necessary actions immediately.

Measuring is easy.

With the drag & drop configurator, you can create your questionnaires in no time, which you can integrate into a web page just as easily. This way, your customers can share their experiences and you can see the results in your dashboard in real time.

The advantage of this approach is, of course, that you don't have to wait for your customer satisfaction survey to be reported. You can immediately see what your customers think and can make adjustments at any time. This way, you can proactively work on more satisfied customers. Exactly what you want!

Powerful analytics

In just a few clicks, you can choose which graphs, tables and charts you want to see in your dashboard. You use this to gain real-time insight into all customer experience measurements.

You can share those insights live and real-time with your colleagues and management. You no longer trade on the basis of a quarterly report. You act based on real-time insights and trend analyses. Your customers immediately experience that you listen to them and do something with them.

Schedule a demo

What else can you do?

Everything is available as standard. Just get what you can use.

Notifications

Monitor all your complaints, anomalies, suggestions for improvement, near misses, incidents and accidents from one notification center. Of course, you organize the analysis and follow-up automatically. End of manual work!

Customer Satisfaction

RI&E

Make a complete and thorough risk inventory and evaluation (RI&E). In most cases, you are obliged to do it and our RI&E makes it easy for you. You can easily record all the questions you need to deal with, as well as the follow-up.

VCA

Use the complete set of VCA tools to work VCA compliant. Easily organize your start of work interviews, toolboxes and workplace inspections. Plan and record all the necessary activities and their follow-up in no time.

Sustainability

Group information about hazardous substances, your environmental aspects register, waste records and safety data sheets in one central place. Share that information with all stakeholders inside and outside your organization.

Risk Management

Identify, analyse and visualise risks. Link control measures to each individual risk. See how risks develop over time. Get insight into the effect of measures and get an effective grip on risk management.

Consultation module

Structure your meeting schedule with this handy feature. Take minutes and record decisions and actions. Forget all those wandering action lists and Word and Excel documents on the G drive. The consultation module gives you more control.

Facilitate flawless onboarding and offboarding of employees in your organization. Record progress conversations easily, clearly and centrally. Manage employee certificates and diplomas in one central location.

Resource Management

Ensure tight management of the issuance and collection of funds to your employees. Create schedules for inspection, calibration and maintenance of your assets. Make manuals available to stakeholders.

Information security

Easily link your ISO27001 standard controls to your risks. With this tool, provide an overview and insight into the status and follow-up of measures. This component is also suitable for managing NIS2 and NEN7510.

Audits

Create an overview of your audit planning. Use this tool to perform internal audits for any standard you want. Keep a firm grip on the resulting action points. Also record external audits and monitor all additional follow-up actions.

Continuity

Organize big and small changes in your company with structured continuity management. Make an impact analysis and determine what measures are necessary to prevent unnecessary risks. Create an MOC or amendment proposal.

Vertical sectors

Transport & Logistics

Construction & Installation

Food

Industrie

Health care

Legal

This is what our customers say about us

The reviews about us on Google aren't just about how nice and useful our software is. These reviews are also mainly about the personal touch.

“ISO2HANDLE has helped us streamline our processes and improve the quality of our work, and it has become an integral part of our daily work in the areas of privacy, quality and information security.”

“With ISO2HANDLE, we have a tool that ticks all the boxes in our checklist. The team has helped us enormously to keep us informed, by getting ideas for designing a process that enables traceability from farmer to buyer in the Netherlands.”

“Good product and fast service. With this program, you can really do (almost) everything! And if something isn't possible, it's noted as feedback and you'll be helped with a workaround, or implemented after all. If you can't see the forest for a while, there is always an employee who helps you get started just as quickly.”

“Finally, a system that you can set up completely according to your wishes, suits your organization and that takes work off your hands! The guidance from the people at ISO2HANDLE is very nice and the costs are relatively low! Highly recommended!”

“The system excels in its ease of use. Want to create a form? Then just drag & drop all the separate elements together and your form is ready. Really super effective and easy to use!”

“We chose ISO2HANDLE because of its refreshing look at management systems, usability and look and feel. The user-friendly ISO2HANDLE system is used within our organization to ensure ISO 9001. We can always count on good help from ISO2HANDLE.”

Seamlessly integrate our software with your favorite tools

Over 1200+ pre-built integrations

See all integrations

The Best Quality Management Software

The quality and risk management system that fits you like a glove! Discover the benefits and try it out for yourself.

Use it easily on mobile

With the mobile version of ISO2HANDLE, you can access your data and dashboards anytime, anywhere. The mobile interface is user-friendly and optimized for a seamless experience. Handy when you're on the go or on location.

Smooth Deployment

Once you have chosen ISO2HANDLE, the next question is “How to proceed”. The answer is clear. We have now onboard more than 800 customers and we know what it takes to get our solution to land properly. Learn more about our implementation process here.

Collaborate easily

Your ISO2HANDLE environment helps you collaborate with your entire organization. Quality management, continuous improvement and risk management are not something you do alone. These are topics of the entire organization, so your system is there for the entire organization.

Super support

Do you have a special wish? Should we help you get started? Do you have too little time to do something? Or just no use. We will help you quickly and properly so that you can move on. Of course, there are also our extensive help center and expert training courses. We do this with you!

Data stored securely

At ISO2HANDLE, data security is a top priority. All data, whether it's backups, data-in-transit or data-at-rest, is encrypted to a high standard. In addition, backups are stored redundantly at various European locations, each individually encrypted.

Borrow a bit of inspiration.

Customer Satisfaction

Happy customers are more than just smiles

BLOG ARTICLE

Customer satisfaction, how does that actually work?

Frequently asked questions about the customer satisfaction module

Answers to frequently asked questions

Can I create and modify my questionnaires myself?

Yes, you can! With our drag & drop editor, you can easily build your own questionnaires. You can also change these questionnaires at any time. Link your questions to the associated KPIs and you can immediately see how your performance is on your key indicators in your dashboard.

Can I create my own dashboards?

Yes, you can create as many dashboards, graphs, tables, and charts as you can imagine. Let's say you have different domains that all have their own KPIs. Then you just create different dashboards, each with their own set of KPI-oriented graphics. You can then see at a glance how performance is doing in all areas that you measure.

How can I distribute my questionnaire?

The question module is an online environment that you can share with your customers via a web link. If they click/tap on your link, they will end up in their questionnaire. You can also easily embed the questionnaire or the link to the questionnaire into your own web environment.

Is my data safe with you?

Your data is stored on our super-secure servers in data centers within the European Economic Area (EEA). As a company, we are ISO27001 certified and have regular pen tests carried out. Both the data we process and store is continuously dynamically encrypted. We also have an extensive escrow arrangement that guarantees the organizational continuity of your system at all times.

Learn how more than 800 companies use our software every day

Read brochure

Customer Satisfaction

Real attention isn't just listening.

Measuring is easy.

Powerful analytics

What else can you do?

Why choose ISO2HANDLE?

Our reason why

This is what our customers say about us

“ISO2HANDLE has helped us streamline our processes and improve the quality of our work, and it has become an integral part of our daily work in the areas of privacy, quality and information security.”

“With ISO2HANDLE, we have a tool that ticks all the boxes in our checklist. The team has helped us enormously to keep us informed, by getting ideas for designing a process that enables traceability from farmer to buyer in the Netherlands.”

“Finally, a system that you can set up completely according to your wishes, suits your organization and that takes work off your hands! The guidance from the people at ISO2HANDLE is very nice and the costs are relatively low! Highly recommended!”

“The system excels in its ease of use. Want to create a form? Then just drag & drop all the separate elements together and your form is ready. Really super effective and easy to use!”

“We chose ISO2HANDLE because of its refreshing look at management systems, usability and look and feel. The user-friendly ISO2HANDLE system is used within our organization to ensure ISO 9001. We can always count on good help from ISO2HANDLE.”

Our reason why

Seamlessly integrate our software with your favorite tools

The Best Quality Management Software

Use it easily on mobile

Smooth Deployment

Collaborate easily

Super support

Data stored securely

Borrow a bit of inspiration.

Always in control