At ISO2HANDLE, we are fully committed to providing you with a smooth and efficient experience with our software. Here is how we do that:
Comprehensive Help Center within the Application: Our help center is a treasure trove of information, with over 100+ detailed articles covering every aspect of ISO2HANDLE. These articles are directly accessible within the application itself, so you get immediate support and always have easy access to the right information.
Online Trainings: We offer a range of online training courses, all focused on practical application. These courses are designed to instantly improve and apply your skills. For a more personalized approach, we can provide in-company training on request, specifically tailored to the needs of your organization.
Dedicated Customer Service: Our customer service is focused on resolving any technical problem quickly and within the agreed Service Level Agreement (SLA) times. We continuously listen to your needs and feedback, which helps us to continuously improve our software and adapt it to your needs. With our fast and efficient support, you are assured of a trouble-free user experience.
At ISO2HANDLE, we strive not only to provide a software solution, but also to be a partner in your success.
At ISO2HANDLE, we understand that every organization is unique, with its own specific wishes and needs. That's why we offer two flexible deployment options for smooth onboarding, so you can choose what's best for your situation:
Option 1 - Maximum Freedom and Flexibility: This option is ideal for those who like to take control themselves. If you prefer complete freedom and flexibility in the implementation process, then this option is perfect. You get all the tools and resources you need to implement ISO2HANDLE as you see fit, while still having access to our support when you need it.
Option 2 - Complete Care: If you're busy or you'd prefer us to take the lead, this option is ideal. We take over the entire implementation for you, so you can focus on your core activities. Our team ensures a smooth and efficient implementation of ISO2HANDLE in your organization.
Do you have another idea? We are open to your suggestions and ideas. If none of these options are a perfect fit for your needs, we invite you to share your thoughts with us. We are flexible and are happy to adapt our approach to meet your specific needs.
ISO2HANDLE provides access via a dedicated web app for mobile devices, a streamlined alternative to traditional app store apps. The big advantage of this is direct synchronization: when you add a new form or field, it becomes immediately available in the ISO2HANDLE mobile web app. This way, you'll always stay up to date, no matter where you are.
At ISO2HANDLE, we understand the importance of brand identity. That's why we offer the option to integrate your own logo and backgrounds into the application, including a customizable login page that seamlessly matches your organization style. Furthermore, ISO2HANDLE is available as a white label platform, which means that you can personalize the entire Management System with your own corporate identity and naming. This includes everything: from handbooks, dashboards, templates, to visuals, including emails and notifications.
Full user: A full user is a user who, in addition to the documentation, forms and tasks available to this person, can also see the tasks of other people. Often these are administrators and managers
Light user: A light user is a user who can see the documentation, forms, and tasks available to that person. Other people's tasks are not available. These are often employees or viewers.
Consultants: This is an account to also give your external advisor access to the system
Auditors: This is an account to give your auditor access to an audit. It can only read and cannot extract information from the system. This must be provided by the administrator himself.
Light users: These users have access to their own documentation, forms, and tasks, but cannot view other people's tasks or documents. Light users are ideal for employees or viewers who focus on their own specific tasks and responsibilities.
Full users: Full users, on the other hand, have extensive access rights. They can view and manage not only their own documentation, forms, and tasks, but also those of other users. This makes the full user role suitable for administrators and managers who need to maintain an overview of the activities of the entire team or organization.
You can add new users to your account at any time. This is useful when your team grows or if you want to give new employees access to the software. Just make sure that the total number of users remains within the limit of your subscription.
Similarly, you can remove users when their access is no longer required. This helps you keep your user list up to date and manageable.
If you find that you need more users than your current plan allows, you can upgrade your subscription at any time.
Yes, the customer can create a so-called auditor account himself and decide from when to when the auditor has access to which part of the platform. The auditor can thus review the necessary information in advance and ask questions about it so that they can prepare efficiently and properly for the audit.
