Clear process for your
support choice
A short call to take stock of your question
First, we schedule an appointment by phone for about half an hour. During that appointment, we will qualify your question and assess whether an extensive introduction makes sense. For this call, we will send you an email explaining what the call entails and what information we need from you to help you in your selection process later. Furthermore, we would like to know who you are and what exactly you are looking for? We also determine what we want to show in the demo and which people should be there.
Online demo
In most cases, a demo is online and takes half an hour to an hour. In this demo, we show how our software is structured and what the most important basic functions are. In addition, we will delve deeper into the topics we identified during our call. Of course, these are also the topics that make the difference for you.
Recap call
In a telephone feedback of up to 30 minutes, we will discuss how the demo ended up with you? How has it responded internally? What questions have come back and are there any other topics or questions you want to discuss?
Discussing possible deployment routes
We have extensive experience with successful implementations. But each implementation is slightly different. Some users choose to start via a pilot process. Other users benefit from a thorough preliminary inventory before configuring their system. In all cases, we can provide the support that makes new users successful. We have already proven that more than 750 times.
Tie the knot
Before the choice is finally made, many questions often still need to be answered. We do this carefully but also expeditiously. Once all questions have been answered and everything is one hundred percent clear, the decision can be made. Shortly thereafter, we will start onboarding the people who have been appointed to you as the administrators of the ISO2HANDLE environment. Right after that, we start with our tried and tested implementation process.
