Metaflex specializes in airtight doors, door systems and advanced vending machines for the healthcare, food industry and pharmaceutical industries. Metaflex doors can be found in more than 60 countries and more than 5 million people walk through them every day. Nevertheless, in addition to that business size, the human touch is still very clearly present in the Aaltense company. When asked about the character of the company, QHSE & IT Manager Jos Ariens mentions social engagement. This primarily translates into the pursuit of happy employees, who function well and are treated fairly.
What was the challenge?
Metaflex is also an innovative company. Metaflex doors can be airtight, smoke-resistant, water-resistant, fire-resistant or radiation-resistant, but also gas-tight, sound-reducing or resistant to low temperatures. The requirements associated with these special functions are becoming increasingly stringent, and the company must comply with that. In that light, we don't need to explain that managing the quality of the product and the organization is a challenge in itself. A good quality management system such as ISO2HANDLE helps enormously with this.
When Jos Ariens became responsible for Quality, Health, Safety and Environment (QHSE), he had a clear vision: quality management is okay, but a new style. The quality manager is not on an island and is not busy managing his self-made manual. There is no Quality Department, because everyone in the organization is responsible for quality. According to Jos, the goal was to make quality a living topic that everyone is actively working on every day.
The existing structure consisted of a quality manual in a SharePoint-like environment, which was very difficult to change and at high consultancy fees. From the point of view of information security, that environment was also not optimal. After an extensive orientation and various demos, ISO2HANDLE came out as the new facilitator for quality and risk management.
