How Fiber Foods created a transparent and flexible management system with ISO2HANDLE

“With I2H, we have a tool that ticks all the boxes in our checklist above. The team has helped us enormously to keep us informed, by getting ideas for designing a process that enables traceability from farmer to buyer in the Netherlands.”
Debra Aurich Koomen
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Supply Chain Manager, Fiber Foods

Dehydrated Jackfruit is a key in this transition. It has a firm meaty bite and absorbs flavors and spices perfectly, so it 'imitates' meat beyond recognition. By using Jackfruit as an ingredient, food companies and chefs can offer their customers a tasty meal, contributing to a more sustainable planet. Drying the Jackfruit reduces the volume, transport costs and footprint to the Netherlands by 80%. We sell directly to food companies in European markets and beyond.

Fiber Foods wants to create resilient ecosystems and inclusive African societies

The world of food is changing towards less meat and more plant-based alternatives. Fiber Foods wants to create resilient ecosystems and inclusive African societies by combining international trade and social development.

Debra Aurich Koomen

“We get our Jackfruit from agroforests in Uganda that are run by small farmers and their families. We guarantee that they purchase at a fair price. By processing the Jackfruit at regional hubs, we are creating jobs for women and adding value that stays in the Ugandan economy.”

The process:

The JackFruit comes from around 800 small farmers, who belong to 7 different suppliers to farmers in Uganda, then it is transported to our partner processing hubs that dehydrate the JackFruit. Once dried and packaged, it is shipped to the Netherlands, where food processing companies use the ingredient in meatballs, hamburgers, curries, stews, and soups.

“Where can you find an information management system that allows complete freedom and flexibility in configuration, as if they were Lego blocks?”

Company name
Fiber Foods
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What were we looking for?

Early in the process, we came to some important achievements that shaped our needs and defined what we were looking for:

  • We realized that to continuously improve the quality of our dried JackFruit and to comply with FSCC certification, we needed full transparency and availability of all critical processing data, streamlined across all processing hubs.
  • We needed a system that would be flexible and agile enough to adapt to our rapidly evolving processes and growing activities; such as building an airplane during takeoff.
  • The key to our customer promise is honest rates and traceability, so not only did we need a quality management and information management system, a demand planning and ordering system, we also needed a traceability tool that could be used by various stakeholders in the supply chain, from suppliers, processors, the team in Uganda and the team in the Netherlands.
  • And finally, as a startup, we had a limited budget and certainly not the budget to spend on a customized ERP system with valuable development hours

So, where would such a super agile jack-of-all-trades be found? Where can you find an information management system that allows complete freedom and flexibility in configuration, as if they were Lego blocks? That's where it came for us ISO2 HANDLE head and shoulders out of the bus.

What is the result?

With I2H, we have a tool that ticks all the boxes in our checklist above. The team has helped us enormously to keep us informed, by getting ideas for designing a process that enables traceability from farmer to buyer in the Netherlands. We were able to build the system almost entirely ourselves, simply by designing the processes, building the forms and templates, clicking them together and adding the smart workflows and calculation functionalities. With this, we are really happy and our company is running as we wish and we have control and insight into those points that we find important.

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