Support

Find the answer to your question here or ask us your question.

Questions & Answers

Can I change the branding to my own logo and corporate identity?
It is possible to use your own logo and backgrounds in the application. In addition, the login page can be customized to suit the organization's corporate identity. ISO2Handle also available as a white label platform, so that you can give your own corporate identity and naming to the Management System and configure it according to your own vision and methodology. The entire platform can be branded in the desired corporate identity; handbooks, dashboards, templates, visuals, etc., including emails and notifications. With a platform in your own style, you can profile yourself clearly and recognisably as an expert, facilitator and carer around the entire process of certification and standardisation - from implementation to optimization.
What can different types of users do?
Our platform has multiple user groups (Consultant, Administrator, Viewer, Employee, Manager, Auditor). Each user group has a default rights structure, but each group can also be adjusted to the super user's insight. For example, you can easily set what each user group can see and adjust for each main item (e.g. manual, dashboarding, workflows and forms).
Do the templates also have additional texts?
Prepositions are texts that you use once when you start implementing a standard. These texts make a “suggestion” about what you could write and what is needed to achieve the desired standard. This saves you a lot of time. Attention!. The texts can never be copied blindly; a quality improvement is always needed to make the texts suitable for the organization.
Which functionalities are all available on mobile devices?
Basically, the entire platform runs on desktop, laptop and mobile device. Many functionalities have been disabled for a mobile device because it is not logical (and inconvenient) to write documents on your mobile phone, for example. On a mobile device, the forms, procedures and associated dashboards are mainly displayed. The “super user” can decide who sees what and has access to which form, document and/or dashboard.
Is there a separate ISO2HANDLE mobile app?
Yes, a separate web app is available for access on a mobile device. It works differently than an app from the app store. All you have to do is log in once via the link you received in your email and the app will automatically install on your phone after approval. This has the advantage that if you create a new form or field, it will immediately be available in the ISO2HANDLE web app.
Data security: Where is my data stored?
Data is stored in Digital Ocean's hosting center (27001 certified), in Amsterdam. Hot storage backups are located at Amazon in Frankfurt. Cold Back-ups are stored in a secure and ISO27001 certified data center in the Netherlands. Learn more about our data security policy
Are backups being made?
Every environment is fully backed up every 12 hours (hot storage). In addition, a colt storage backup is also made of your environment every day, which is stored in a secure data center in the Netherlands. You can also extract data from your environment yourself via an Excel and/or PDF dump. More information about this can be found at: https://iso2handle.nl/data-beveiliging/Lees more our data security policy
How can Iso2Handle help with the transition or migration from our current system to Iso2Handle?
In practice, we see that many organizations still use a combination of tools to manage their certifications and standards, such as Word, Excel, Sharepoint and/or many other tools. The advantage of ISO2HANDLE is that everything is integrated into one platform. We have developed various tools to make the switch to ISO2HANDLE as easy as possible, such as being able to upload PDF, xls and visuals and the available drag & drop editor. In practice, we see that migrating and reorganizing all data takes an average of 2 days.Read more about our switch service
Is it possible to implement the Iso2Handle platform yourself?
Yes, ISO2HANDLE makes it as easy as possible: The platform is very intuitive to use with its modular structure, extensive templates and drag & drop editors.
Our online Academy in the customer environment offers clear instructions in video and guide form.
ISO2HANDLE has an extensive partner network with specialized consulting firms that both know everything about standards in terms of content and can also help seamlessly connect standards, organizational processes and ISO2HANDLE.
Is technical knowledge necessary for setting up the system?
No, the entire platform can be used without technical knowledge. Daily users do not need training. The superuser will often know the application well enough after 4 hours of training to work with it independently.
Is it complicated to create a dashboard?
By default, each environment includes 2 dashboards. A business dashboard that can be filled by an advisor or an administrator and a personal dashboard. On these dashboards, you can place all kinds of widgets such as forms, charts, files, results and RSS feeds. In addition, some templates also have their own dashboards. You can create an unlimited number of dashboards (if that fits your license). on our online Academy you can find out more about how this works.
What are export options?
We have a very extensive API that allows you to export data from the platform but also to import data. This includes the Handbooks: as PDF, the forms (including their records): Excel (.xlsx) files, Graphs: as jpeg and pdf, etc., etc. In addition, all information from each form can be easily imported and exported via Excel.
Can Auditors get access to ISO2HANDLE?
Yes, the customer can create a so-called auditor account himself and decide from when to when the auditor has access to which part of the platform. The auditor can thus review the necessary information in advance and ask questions about it so that they can prepare efficiently and properly for the audit.
My certification advisor does not work with ISO2HANDLE. Is it easy for them to switch?
Yes, for sure. More and more agencies and advisors specialized in certifications, standards and BRLs are choosing to work with Iso2 Handle to work together. Please contact us for an online demo.
Which APIs or Plugins Work with ISO2HANDLE?
That list is almost unlimited. If you have access to our api, almost any application can connect to us.