Why do you need quality management as a company?

Before you get started with quality in your organization, it's good to ask yourself why you actually want to do that. Are you doing it because your company already did it? Or because it has to be done by your management? Is the reason you want to screw the ISO9001 shield onto your building or website? Do you do it for your customers? Or simply because you've ever rolled into the corner of quality management?

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What goal do you have in mind when working on quality management? In this blog, we describe what quality management is, why you want to work on it and how quality management translates into cost savings, improved returns, cultural change and higher customer satisfaction.

What is quality management

According to ManagementSite quality management is a way of managing and organizing aimed at continuously improving the product, production process, service or organization. It concerns all parts of managing an organization.

Quality management is related to two other subject areas.

Process management is a requirement for quality management to ensure continuous improvement. Change management is necessary because the switch to quality thinking must also take place among the people in the organization.

Quality Management Goals

Quality management involves all parts of an organization and is concerned with controlling, improving and managing quality within a company. Key principles in quality management include customer focus, leadership, employee engagement, process approach, systems approach to managing, continuous improvement, fact-based decision-making and win-win relationships with suppliers.

The importance of quality management in various sectors

Construction and installation technology

Good quality and safety assurance are very important in the construction sector and in installation technology. In practice, this is not easy because different suppliers work towards a common goal with their specific activities and processes at the same time. They need to continuously align people and resources to make the right contribution at the right time. The safety aspect is not only reflected in the way of working, but also in the devices and materials that are used.

In order to avoid failure costs as much as possible, it is important to pay attention to the continuous improvement of processes in construction and installation technology. Better control over processes ultimately also means lower costs and better margins. By definition, a construction or installation company that has its quality management in order is in a better competitive position. Professional quality and risk management is almost impossible without the support of specialized software. Many users of the ISO2HANDLE platform for quality management are therefore found in construction and installation technology.

Transport and logistics

The logistics sector has its own challenges when it comes to quality management and risk management. Employees are often spread across the country or even across the continent. This involves working with many assets, all of which must be kept in good condition and physically managed. Personal safety plays an important role and because of the often large distribution of employees, it is not easy to keep in touch and good communication.

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Transport and logistics are competitive industries. It is important to have control over processes and costs. Good quality management helps companies deliver good quality at the lowest cost. This contributes to the profitability of transport companies and logistics service providers.

For transport and logistics, too, good quality management is almost impossible without a professional and specialized management system. More and more transport companies and other parties in the supply chain are therefore opting for ISO2HANDLE, an all-in-one platform for quality management and risk management.

Industry (from petrochemicals to food)

Every manufacturing industry faces a wide range of challenges. Many of them have to do with safety. From exposure to dangerous substances to food safety. Quality management contributes to setting up and complying with processes that are intended to ensure quality and safety. Risk management identifies risks and clarifies where priorities lie to make risks manageable and reduce them.

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Exposure to hazardous substances can have major consequences for employees. That's why companies must do everything they can to prevent dangerous exposure. Failure to comply with food safety can ultimately lead to a danger to consumers. For companies in the food industry, this can lead to recalls and the resulting reputational damage.

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Companies in the industry therefore have every reason to organize their quality management properly. In fact, this is only possible with the support of a professional system such as ISO2HANDLE. Industries will find everything that the modern quality manager needs to do his or her job properly.

Assembly and assembly

In the assembly and assembly, there are many people and resources in the process. A good quality management system adds methods that ensure efficient and high-quality business operations. Companies that pay attention to quality management are preferred by suppliers and can work at lower costs. Quality management ensures that they are better able to compete.

Wholesale and retail

Relatively many of ISO2HANDLE's customers come from the trade. Competition is fierce in both wholesale and retail and prices are often under pressure. Losing money to bad processes is therefore not smart. Good quality management helps to streamline processes and avoid unnecessary costs. The quality manager contributes directly to the company's competitiveness.

Care and wellbeing

Competition does not play a significant role in the healthcare sector, but a basic level of quality is necessary to secure financing from a health insurer or care office. So even without competition, quality management is a must. Of course, all healthcare and welfare organizations pay attention to the quality of care provided by the healthcare provider to the patient. But more and more healthcare organizations are also involving other stakeholders in their quality philosophy. A qualitative relationship with employees, suppliers and governments is also important in their approach.

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Once you choose such a mature approach to quality thinking, it makes sense to properly organize the quality function in your organization. A quality team and good support software such as ISO2HANDLE are important parts of that organization.

Services

There are many forms of service that involve physical performance. Think of delivering meals or cleaning and keeping companies clean. By properly organizing quality management, service companies are able to perform well at acceptable costs.

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An organization with a large number of holiday parks, spread across Europe, set up its quality management down to the detail level with the ISO2HANDLE system. A module was developed especially for this company that greatly simplified and improved asset management. More rentable bungalows and at a better margin, too. That was the result.

Why quality management is important for companies and organizations

Better internal processes

One of the biggest benefits of quality management is the improvement of internal processes. By standardizing processes and continuously monitoring them, companies can reduce errors and increase efficiency. Quality management helps companies eliminate waste and ensure that all processes run smoothly.

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Implementing a quality management system such as ISO 9001 can help identify bottlenecks in processes and make improvements to improve the overall performance of the organization.

Cultural change

Quality management can also lead to a positive cultural change within a company. By involving employees in the process of continuous improvement, a culture is created where everyone feels responsible for the quality of products and services. This stimulates collaboration and innovation, which ultimately leads to better results.

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A culture of continuous improvement can be fostered by using methods such as Kaizen, which encourage employees to continuously look for ways to improve processes.

Cost savings and returns

Quality management can provide significant cost savings for companies. By optimizing processes and reducing errors, companies can eliminate waste and increase productivity. This leads to lower costs and higher returns.

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One example of a company that has successfully cut costs through quality management is General Electric. By using Six Sigma, GE has saved billions of dollars by optimizing processes and reducing product defects.

Increased customer satisfaction

Customer satisfaction is an important result of quality management. Through quality management, companies can deliver products and services that meet customer expectations, leading to happier and more loyal customers. Companies that implement quality management are better able to process customer feedback and adapt their processes to meet changing customer requirements.

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A customer-focused approach to quality management can help companies build long-term customer relationships and increase market share.

Managing risks

Risk management is an important part of quality management. By identifying and managing risks, companies can identify and address potential problems early. This ensures that the company remains stable even in uncertain market conditions.

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Implementing a risk management system within quality management helps companies to act proactively and be prepared for unexpected events.

Comply with laws and regulations

Compliance with laws and regulations is another important aspect of quality management. Many industries face strict regulations, and implementing quality management helps companies meet these requirements. This prevents fines and reputational damage.

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Examples of compliance strategies in quality management can be found in sectors such as the pharmaceutical industry, where quality standards such as Good Manufacturing Practices (GMP) are essential for ensuring product safety.

Conclusion

Quality management is essential for companies that want to grow, increase efficiency and improve customer satisfaction. It offers a structured approach to continuous improvement and helps companies optimize their internal processes, save costs and manage risks. By implementing quality management, companies can not only meet their customers' expectations, but also strengthen their competitive position and ensure long-term success.

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Want to know more about how quality management can help your business grow? Then visit our page about quality management.